Legal

  • The Lost Sanctuary’s Privacy Policy

    TheLostSanctuaryLLC

    Welcome to The Lost Sanctuary. We offer consulting services related to business, finance, education, and self-improvement through one-on-one consultations and videos on various social media platforms. Our goal is to help you become the best version of yourself.

    Information We Collect

    • Appointment Bookings:

      • Personal Information: First and Last Names, Email Address, Phone Number

      • Payment Information: Required for processing transactions

      • Consultation Details: Information about what you would like to discuss and any potential notes during the meeting

    • Contact Forms:

      • Personal Information: First and Last Names, Email Address

      • Message: The content of the message you provide

    • Website Usage:

      • Automatic Data Collection: IP Address, Geolocation, Pages Visited, Engagement Time, Date and Time of Visit, Access Source (e.g., clicking a link, search engine), Device Used, Browser Type, Operating System Type

    How We Use Your Information

    • Appointment Bookings:

      • Contact Purposes: Sending confirmation emails, reminders, and Zoom links

      • Payment Processing: Ensuring and processing transactions

      • Consultation Notes: Storing what you’d like to discuss and any notes taken during the consultation for future reference. This information is kept in our CRM and is accessible only to authorized personnel.

    • Contact Form Responses:

      • Communication: Names and emails are used to respond to your inquiries and provide relevant information.

    • Website Usage Data:

      • Website Improvement: Monitoring website traffic and identifying issues to enhance user experience.


    Data Collection and Storage by Squarespace

    Our website is hosted on Squarespace, a third-party service provider. Squarespace may collect and store certain information on our behalf, including:

    • Website Usage Data: Squarespace may collect data about your visits to our website, such as IP address, browser type, operating system, pages visited, and time spent on the site.

    • Cookies: Squarespace uses cookies and similar tracking technologies to enhance their services. For more details, please refer to their Cookie Policy.

    • Analytics: Squarespace may use analytics tools to gather data on website performance and user behavior to help us improve our website and services.

    • Contact Forms: When you fill out a contact form, Squarespace may collect and store the information provided, including your name, email address, and message content. This data is used to facilitate communication and respond to your inquiries.

    • Personal Data: Squarespace may also store personal information provided through other interactions with our website, such as booking appointments or subscribing to newsletters. This may include your name, email address, phone number, and other information you provide.

    Data Collection and Management by Acuity Scheduling

    We use Acuity Scheduling, a third-party scheduling tool, to manage our appointment bookings and client interactions. Acuity helps us streamline the booking process and ensure efficient scheduling.

    • Data Collected by Acuity Scheduling:

      • Appointment Details: Information related to your bookings, including your name, contact information, appointment time, and any additional details provided during the scheduling process.

      • Client Information: Includes personal data such as your name, email address, phone number, and any other information you provide to us via Acuity Scheduling.

    • How We Use Your Data:

      • Scheduling and Appointments: To manage and confirm your appointments, send reminders, and communicate with you about your bookings.

      • Customer Support: To provide support and address any issues or questions related to your appointments.

    • Acuity Scheduling’s Data Practices:

      • Data Protection: Acuity Scheduling implements security measures to protect your personal information. For detailed information on how Acuity manages and safeguards your data, please refer to their Privacy Policy.

      • Data Access: Access to your personal information stored in Acuity Scheduling is restricted to authorized personnel only.

    Data Storage and Management by HubSpot

    We use HubSpot CRM, a third-party customer relationship management (CRM) platform, to store and manage your personal information. HubSpot assists us in organizing and tracking interactions with our clients, as well as managing our communication and marketing efforts.

    • Data Stored in HubSpot:

      • Contact Information: Includes your name, email address, phone number, and any other personal information you provide during interactions with us.

      • Consultation Details: Information about what you would like to discuss during consultations and notes taken during meetings.

      • Communication History: Records of interactions such as emails, messages, and appointment details.

    • How We Use Your Data:

      • Client Management: To manage client relationships, track communication, and follow up on consultations and inquiries.

      • Marketing: To send updates, newsletters, and promotional materials if you have opted in to receive such communications.

      • Improvement: To improve our services and tailor our offerings to better meet your needs.

    • HubSpot’s Data Practices:

      • Data Protection: HubSpot implements security measures to protect your personal information. For detailed information on how HubSpot manages and safeguards your data, please refer to their Privacy Policy.

      • Data Access: Access to your personal information stored in HubSpot is restricted to authorized personnel only.

    Data Collection and Management by Payment Processors

    We use third-party payment processors, Stripe and PayPal, to manage and process payments. These processors handle payment information securely and are integral to our transaction process.

    Stripe: Stripe processes credit card payments and other forms of electronic payments. For more details on how Stripe handles your data, please review their Privacy Policy.

    PayPal: PayPal processes payments through their platform and manages transaction data. For more information on PayPal’s data practices, please refer to their Privacy Policy.


    Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The retention periods for different types of data are as follows:

    • Appointment Information: Retained for 7 years after the appointment date.

    • Contact Form Data: Retained for 1 year or until the inquiry is resolved.

    • Website Usage Data: Retained for 2 years for analytical purposes.


    Data Security and Privacy

    For more information on how your data is protected, please refer to the following privacy policies:


    No Sale of Personal Data

    We do not sell your personal data. If this policy changes, we will update it accordingly and provide you with the necessary information.


    Client Rights and How to Exercise Them

    You have certain rights regarding your personal data, including:

    • Right to Access: Request access to the personal data we hold about you.

    • Right to Rectification: Request correction or update of any inaccurate or incomplete data.

    • Right to Erasure: Request deletion of your data under certain conditions.

    • Right to Restrict Processing: Request restriction of processing in specific situations.

    • Right to Data Portability: Request a copy of your data in a machine-readable format.

    • Right to Object: Object to processing of your data, including for direct marketing purposes.

    • Rights Related to Automated Decision-Making: Contest decisions based solely on automated processing.

    How to Exercise Your Rights

    To exercise any of these rights or if you have concerns about our privacy practices, please contact us at businessthelostsanctuary@gmail.com. We will respond to your request in accordance with applicable data protection laws.


    Changes to This Policy

    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.


    Policies

    For more information on how your data is protected, please refer to the following privacy policies:


    Effective Date

    This privacy policy is effective as of 8/20/2024.

    Contact Us

    If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at businessthelostsanctuary@gmail.com



  • The Lost Sanctuary Terms and Conditions

    The Lost Sanctuary LLC

    Welcome to The Lost Sanctuary. We offer consulting services related to business, finance, education, and self-improvement through one-on-one consultations and videos on various social media platforms. Our goal is to help you become the best version of yourself. By booking or using our services, you agree to these Terms and Conditions.

    Services Provided

    We offer consultations on real estate, money management, education, relationships, career progression, self-care, and other topics as requested. Our consultations are typically conducted in 30-minute intervals via Zoom. Clients may ask any questions they wish during these sessions.

    Client Obligations

    Clients should come prepared with questions or topics they wish to discuss and clearly communicate their objectives. Recording or photographing consultations is prohibited, but clients may take notes. Unauthorized recording or photography may result in termination of the session.

    Fees and Payment Terms

    Payment for consultations is required in full at the time of booking. For clients purchasing a bundle of appointments, they will receive codes to redeem for individual sessions. Bundle codes do not expire.

    Confidentiality

    Neither party will record or photograph the consultation. Information from your initial appointment is stored securely in our CRM. The consultant may take notes for reference and to better assist you in future sessions. Clients have the right to request that no notes be taken during their consultation. Note-taking requests may impact the consultant’s ability to provide ongoing support.

    Cancellation

    Clients may cancel or reschedule their appointment up to 12 hours before the scheduled start time. Cancellations or rescheduling requests made after this period will result in the loss of eligibility for a refund or rescheduling. Cancellations and rescheduling must be done through Acuity Scheduling. When you book your appointment, you will receive an email that will allow you to view or alter your appointment.

    Limitation of Liability

    • Limitation: Our liability for any claims arising from our services is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for any indirect, incidental, or consequential damages.

    • Disclaimer: Our consultations are provided for informational purposes only and should not be considered as professional advice or a guarantee of results. Our consultations are not a substitute for professional advice. Clients are responsible for their own decisions and actions based on the information provided

    Dispute Resolution

    • Resolution: In the event of a dispute, the parties agree to attempt to resolve the matter through informal negotiation before pursuing any other legal remedies.

    • Jurisdiction: Any legal action related to these Terms and Conditions will be governed by the laws of New Jersey, and any disputes will be handled in the courts of New Jersey.

    Changes to This Policy

    We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are managing your use of our services.

    Indemnification

    You agree to indemnify and hold harmless The Lost Sanctuary, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of our services.

    Force Majeure

    We are not liable for any failure to perform our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, such as natural disasters, strikes, or other events of force majeure.

    Severability

    If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

    Entire Agreement

    These Terms and Conditions constitute the entire agreement between you and The Lost Sanctuary regarding the use of our services and supersede any prior agreements or understandings.

    Effective Date

    This privacy policy is effective as of 8/20/2024.

    Contact Us

    If you have any questions or concerns about these Terms and Conditions, please contact us at:businessthelostsanctuary@gmail.com

  • Terms of Sale

    Services Provided

    We offer consultations on various topics, including real estate, money management, education, relationships, career progression, self-care, and other subjects as requested. Consultations are typically conducted in 30-minute intervals via Zoom. During these sessions, clients are welcome to ask any questions they wish. When purchasing a bundle, you are buying codes that can be redeemed for individual sessions.

    Pricing

    All prices are listed in USD and are subject to applicable taxes. Our pricing structure is as follows:

    • $75 for a single 30-minute session

    • $300 for a bundle of 5 30-minute sessions

    • $500 for a bundle of 10 30-minute sessions

    Payment Terms 

    Payment is required in full at the time of booking. We accept payments via Stripe and PayPal. All transactions are securely processed.

    Order Processing 

    Upon processing your payment, you will receive a confirmation email within 1 business day. If you do not receive this email, please contact us at businessthelostsanctuary@gmail.com

    Delivery Terms

    Once you book an appointment, you will receive an email with a Zoom link almost immediately. At the scheduled time, you may join the meeting using the provided link.

    Returns and Refunds

    Clients may cancel or reschedule their appointment up to 12 hours before the scheduled start time. Requests made after this period will result in the loss of eligibility for a refund or rescheduling. Cancellations and rescheduling must be done through Acuity Scheduling. You will receive an email with instructions to view or alter your appointment.

    Limitation of Liability

    Our liability for any claims arising from our services is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for any indirect, incidental, or consequential damages. Our consultations are provided for informational purposes only and should not be considered as professional advice or a guarantee of results. Clients are responsible for their own decisions and actions based on the information provided.

    Dispute Resolution 

    In the event of a dispute, the parties agree to attempt to resolve the matter through informal negotiation before pursuing any other legal remedies. Any legal action related to these Terms of Sale will be governed by the laws of New Jersey, and any disputes will be handled in the courts of New Jersey.

    Changes to Terms

    We may update these Terms of Sale from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this section periodically to stay informed about any changes.

    Effective Date

    This privacy policy is effective as of 8/20/2024.

    Contact Us

    If you have any questions or concerns about these Terms and Conditions, please contact us at: businessthelostsanctuary@gmail.com

  • The videos, information, and consultations provided are intended solely for informational and entertainment purposes and should not be construed as professional advice or a guarantee of results. We make no representations or warranties regarding the accuracy, completeness, or suitability of the content. We are not liable for any indirect, incidental, or consequential damages arising from the use of our content or consultations. Your reliance on the information provided is at your own risk. For any financial, legal, tax, or accounting matters, you should seek the advice of qualified professionals before making any decisions. You are solely responsible for any decisions or actions taken based on this information.